Return and Refund Policy

RETURN AND REFUND POLICY

Effective Date: March 24, 2026
Last Updated: March 24, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through The Outdoor Corner website located at https://www.theoutdoorcorner.com (the “Website”).

2. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Email: support@theoutdoorcorner.com
Phone: 916-848-6110

Address:
3355 Mas Amilos Way
Sacramento, CA 95835
United States

Business Hours:
Monday through Friday
9:00 AM – 8:00 PM EST

3. Return Eligibility

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return:

The item must be unused and in the same condition you received it
The item must be in its original packaging
All tags, accessories, and components must be included
Proof of purchase is required

Returns are available for customers within the United States only.

4. Return Process

4.1 Initiating a Return

To start a return, you must contact us within 30 days of receiving your order.

Please email support@theoutdoorcorner.com and include:

Your order number
The reason for the return

Once your request is reviewed, we will provide return instructions.

4.2 Preparing Your Return

Securely package the item in its original packaging
Include all original contents
Follow the return instructions provided by our support team

4.3 Shipping the Return

You must ship the return within a reasonable timeframe after receiving instructions
We recommend using a trackable shipping method

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

A defective or damaged item
An incorrect item received

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Must be requested within 30 days of delivery
Item must be unused and in original packaging

Refunds will be issued minus a 20% restocking fee.

6.2 Defective or Damaged Items

You must contact us within 7 days of delivery if your item is damaged or defective.

Please provide photos or videos of the issue.

We will offer:

A replacement, or
A full refund

Return shipping will be covered by us in these cases.

6.3 Incorrect Item Received

If you receive the wrong product, contact us immediately.

We will:

Arrange return shipping at no cost to you
Send the correct item or issue a full refund

6.4 Item Not Received

If your order does not arrive within the expected delivery timeframe, please contact us.

We will:

Investigate with the shipping carrier
Provide a replacement or full refund if the item is confirmed lost

6.5 Order Cancellation

Orders may be canceled for a full refund before they are shipped
Once shipped, orders must follow the return process

7. Non-Returnable Items

The following items are not eligible for return or refund:

Custom or personalized products
Perishable goods
Intimate or sanitary items (if opened or used)
Gift cards
Downloadable or digital products

8. Refunds

8.1 Refund Conditions

Refunds are issued after we receive and inspect the returned item.

You will be notified by email once your return is approved or rejected.

8.2 Refund Processing

Refunds will be issued to the original payment method used at checkout.

Processing time:

5–7 business days after approval

Please note that your bank or credit card provider may take additional time to post the refund.

8.3 Partial Refunds

Partial refunds may be issued if:

The item is not in original condition
The item is damaged due to misuse
Parts are missing not due to our error

9. Exchanges

We only replace items if they are:

Defective
Damaged
Incorrect

To request an exchange, contact us at support@theoutdoorcorner.com

10. Timelines

Return request window: 30 days from delivery
Damage reporting window: 7 days from delivery
Refund processing: 5–7 business days after approval

11. Legal Rights

This policy does not affect any rights you may have under applicable laws.

12. Questions and Support

For more information:

Visit our FAQ page or contact us directly: